Frequently asked questions

Business Boost 360 AI is a salon CRM that covers billing and invoices, customers, appointments and follow-ups, services, staff, attendance, salary and incentives, inventory, prepaid packages, loyalty and cashback, WhatsApp bill sharing, reports and analytics, welcome rewards, referrals, branches and user permissions.

Salon owners and their teams — owners, managers, receptionists and beauticians. It is built for non-technical users who run a salon day to day.

Yes. Every new salon gets full CRM access free during the trial, and nothing is charged during that period.

30 days. The Dashboard and Subscription page show the days remaining and you get a reminder as the trial nears its end.

You continue on Business Boost CRM at ₹599 per month. Nothing is deleted if your payment is still pending — the Subscription page shows a clear payment-required state and your salon data stays safe.

₹599 per month, billed monthly after the 30-day free trial.

The current Business Boost CRM plan includes 1 branch.

Yes. Each customer is identified by mobile number, and the profile holds visit history, bills, packages and wallet (cashback) balance.

Yes. Create a bill from Billing or Reception with services, packages, discount and cashback redemption. Saving generates the invoice number, and wrong bills are voided with a reason rather than deleted.

Yes. Staff records, attendance, salary profiles and service or category based incentive rules are all included. Staff who leave are archived so past bills and payouts stay intact.

Yes. Products carry purchase price, selling price, GST and stock levels, with stock-in and stock-out entries and a minimum stock level for low-stock visibility.

Yes. You set the welcome reward, cashback earning and redemption slabs in Loyalty & Rules. Cashback is credited to the customer wallet when a bill is saved and is calculated on the server.

Yes. After saving a bill, the WhatsApp button opens WhatsApp with the invoice summary ready to send to the customer. Your Instagram and Google Review links are included when they are enabled in Settings.

Yes. Book a customer for a service with a staff member, date and time, and update the status as they arrive or complete. Follow-ups help you bring customers back.

Yes. Refer & Earn gives you a referral link and lead tracking. When a referred salon goes live you earn BB Points, and a completed referral cycle unlocks free subscription days.

Yes. Owners and Managers get full access; receptionists and beauticians get only the modules you tick in Users. Financial Dashboard and Reports are separate permissions, and everything is enforced on the server.

No. Online payment is not enabled yet, so nothing is ever charged automatically. The Business Boost team activates your subscription — contact support and we will take it from there.

Business Boost AI is our planned automation layer on top of the CRM: automatic follow-ups, birthday wishes and offers, personalised offers, cross-selling and service recommendations, customer visit and behaviour analysis, re-engagement of inactive customers, automated campaigns and AI-generated insights — always within the limits the salon owner sets. It is not available yet.

It is marked Coming Soon and is not purchasable today. The planned price is ₹1,499 per month. Contact support if you would like to be told when it launches.

Yes. The bill date can be backdated when you create the bill, so you can bring earlier billing history into the CRM instead of starting from zero.

Yes. Each service line on a bill carries its own staff member, so credit and incentives reflect who actually performed the service.

Cash, UPI and card, along with the payment status of the bill, so pending payments stay visible on the Dashboard.

Yes. Upload your salon's UPI QR in Settings and customers can scan your own QR to pay at the counter.

Yes. Upload your salon logo in Settings and it is used for your salon identity inside the CRM and on your bills, which also carry a small "Powered by Business Boost 360 AI" credit.

You choose the redemption method in Loyalty & Rules: either a percentage of the bill or wallet slabs that cap the redeemable amount by the customer's wallet balance. Redemption is enforced on the server within the limits you set.

Yes. Each product has a "Low Stock Alert At" level, and products at or below that level are flagged as low stock, including on the Dashboard.

Yes. Inventory holds the supplier name and supplier mobile / WhatsApp number alongside the product, so reordering does not mean searching your phone.

No. Attendance can be marked for today and past dates only — future dates are not allowed, so records stay accurate.

Yes. The CRM runs in your phone's browser with mobile navigation, a mobile-friendly Bills list and forms and pop-ups that scroll properly on small screens. No app install is needed.

Use the Support Assistant inside the CRM for instant answers, or reach the team by email or phone from the Contact Support page.